Business support
- meeting with clients to determine requirements;
- working with clients to define the scope of a project;
- planning timescales and the resources needed;
- clarifying a client’s system specifications, understanding their work practices and the nature of their business;
- liaising with staff at all levels of a client organisation;
- defining software, hardware and network requirements;
- analysing IT requirements within companies and giving independent and objective advice on the use of IT;
- developing agreed solutions and implementing new systems;
- presenting solutions in written or oral reports;
- project managing the design and implementation of preferred solutions;
- purchasing systems where appropriate;
- designing, testing, installing and monitoring new systems;
- preparing documentation and presenting progress reports to customers;
- organising training for users and other consultants
Home Support
- PC/Apple repair;
- PC/Apple upgrades;
- PC/Apple health check;
- virus removal;
- spyware removal;
- faulty laptops;
- all variants of Microsoft Windows up to Windows 10 and all variants of Apple OS;
- wireless and wired home networks;
- training;
- data recovery